Warranty Policy
Every genuine product deserves genuine protection. Here is what our warranty covers — in plain words.
Straightforward coverage
Eligible products carry warranty for the period stated on their product page. Because we only sell 100% genuine products, warranty claims are simple: no fine-print games, no runaround — just contact us and we will sort it out.
What's covered
- Manufacturing defects out of the box
- Faulty charging, buttons, or connectivity within the warranty period
- Battery or performance issues not caused by misuse
What's not covered
- Physical damage from drops, impacts, or pressure
- Water, moisture, or liquid damage
- Damage from unauthorized repair or modification
- Normal wear and tear (cables fraying, cosmetic scratches)
How to claim warranty
Message us on WhatsApp
Send your order number plus a short video or photos showing the fault.
We diagnose the issue
Our team checks whether the fault is covered — usually within 24 hours on working days.
Repair or replacement
Covered faults get a free repair or a replacement unit, with return shipping on us.
Keep your order number safe — it is your warranty reference. Claims made after the stated warranty period cannot be accepted.
Facing an issue?
Reach out on WhatsApp with your order number — we respond fast.